Privacy Policy

Scotland Coach Hire is a coach and minibus hire provider registered in the United Kingdom. Our registered office address is 167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF, United Kingdom. For any privacy query, contact us at bookings@hirebusroute.com or 0808 258 3949.

When you request a quote or make a booking, we collect the information you provide directly: your name, email address, phone number, pickup and drop-off addresses, travel dates and times, passenger numbers, and any special requirements for your journey.

When you browse the site, our hosting and analytics providers automatically collect limited technical information — such as your approximate location, device type, and pages visited — to help us understand site usage and keep the service running reliably.

We use the information you provide to prepare quotes, confirm bookings, arrange your journey with a driver and vehicle, and contact you about your booking. We may also use your contact details to follow up on an enquiry you have not completed.

We do not sell your personal data to third parties, and we do not use your booking details for third-party marketing.

To deliver our service, limited information is shared with: the booking and dispatch system that manages driver and vehicle scheduling; mapping and address-lookup services used to confirm pickup and drop-off locations; and our website hosting provider. Each of these providers only receives the information needed to perform its function and is required to handle it securely.

We may also disclose information where required by law, for example to comply with a legal obligation or protect the rights and safety of our customers or staff.

This site uses a small number of cookies and similar technologies to function and to understand site usage. See our Cookie Policy for details.

We retain booking and enquiry records for as long as necessary to fulfil your journey, deal with any follow-up queries, and meet our accounting and legal obligations, after which it is deleted or anonymised.

Under UK data protection law, you have the right to access the personal data we hold about you, ask us to correct inaccurate data, request deletion of your data, and object to or restrict certain processing. To exercise any of these rights, contact us using the details above.

If you are unhappy with how we have handled your data, you also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk).

We may update this policy from time to time to reflect changes to our service or legal requirements. The date at the top of this page shows when it was last revised.